I'm having trouble getting phone numbers to consisntently appear on our Lync clients. We have Lync Server 2010 and both 2010 and 2013 clients.
It appears that after I set up a normalization rule, all of the 2010 clients started working. The phone numbers show up in the correct format and all updated numbers get pulled from AD. I'm having mixed results with the 2013 clients.
Every new install of a 2013 client (both on Win7 & 8) works. On my personal computer, when I first set it up with Win 8 and office 2013, I was able to see all of the phone numbers in Lync. One day it just quit working. So far there is (1) PC with Win8 and Lync 2013 that works, and (3) with Win8 and Lync 2013 that don't work. It seems like the normalization file does nothing for these. When the file is active, more numbers show up, but it's not 100%.
I've tried repairing the office installation and removing the antivirus program. If I run the Lync 2010 client on the same machine, everything works fine. It seems to point to an issue with 2013 client, but I can't quite say that for sure.
Does anyone smarter than me care to suggest something? Thanks,