I am having some issues with Lync address book. It's not updating all Lync clients (some clients are updated). I got the below error message.
Log Name: Lync Server
Source: LS Address Book Server
Date: 5/11/2012 10:01:15 AM
Event ID: 21034
Task Category: (1008)
Level: Warning
Keywords: Classic
User: N/A
Computer: ABC
Description:
One or more phone numbers failed to normalize.
3800 total numbers failed to normalize. They are listed in the text file: '\\LyncShare\1-WebServices-1\ABFiles\00000000-0000-0000-0000-000000000000\00000000-0000-0000-0000-000000000000\Invalid_AD_Phone_Numbers.txt'
abser
Cause: One or more phone number attributes in Active Directory contained text that could not be normalized. Normalization rules are contained in the optional Company_Phone_Number_Normalization_Rules.txt file located in the output location or in the generic
rules built into Address Book Server. Refer to the documentation for a description of the built-in generic normalization rules. Use the ABServer -dumpRules command to see all the rules that Address Book Server is currently configured with.
Resolution:
Either create a Company_Phone_Number_Normalization_Rules.txt file in the output location and make sure it covers all cases found in your Active Directory deployment or fix the invalid phone number(s) in the Active Directory record(s).
Event Xml:
Unmatched number: User: 'ae9e7a0d-3982-4be3-b296-0016b2f9b9de' AD Attribute: 'telephoneNumber' Number: 'XXX/XXX-4834'
Unmatched number: User: '07b8fa88-dd17-415a-80ae-002461c2ee51' AD Attribute: 'telephoneNumber' Number: 'XXX/XXX-7572'
Also I got the below message in the logs.
Log Name: Lync Server
Source: LS Address Book Server
Date: 5/11/2012 10:03:42 AM
Event ID: 21056
Task Category: (1008)
Level: Information
Keywords: Classic
User: N/A
Computer: ABC
Description:
Synchronization Pass Summary.
Sync pass completed with 3,955 contacts processed
Number of separate AD partitions: 1
Number of valid contacts: 3,955
Number of empty contacts: 0
Number of invalid contacts: 0
Number of cached photos deleted: 0
Number of stale OC files deleted: 0
Number of OC full files written: 1 with 3,955 total contacts
Number of OC delta files written: 55 with a total of 25,515 new/updated contacts and 4,283 deleted contacts.
Number of OC bytes written: 7,925,949 compressed to 3,077,797 bytes on disk.
Number of stale device files deleted: 0
Number of device full files written: 1 with 29 total contacts
Number of device delta files written: 3,235 with a total of 9,752 new/updated contacts and 2,348 deleted contacts.
Number of device bytes written: 1,109,682 compressed to 715,277 bytes on disk.
Some numbers are updated and some or not. I used the same format for all numbers not sure why it's not updating.
Any ideas??
Thanks,
Nitin
Nitin