Hello All,
Running Lync 2010 with Nov CU installed and all users are RCC enabled. We are not seeing phone numbers in Lync contacts list displayed in a standard format. All numbers are entered into AD as (xxx) xxx-xxxx and our normalization rules normalize the work number to +xxxxx and all other numbers (Home and Mobile) to E.164 +1xxxxxxxxxx. My understanding is that the numbers will be displayed in the format the numbers are normalized so work should appear as +xxxxx and all others as +1 (xxx) xxx-xxxx.
What I'm seeing is the work appears as either +xxxxx or (xxx) xxx-xxxx. And all other numbers appears as +1 (xxx) xxx-xxxx or (xxx) xxx-xxxx. This number display are different from day to day.
Also when searching for a contact in Lync all numbers are always display in (xxx) xxx-xxxx formats but after they are added into Lync contacts list then the numbers display is never consistent. Can anyone shed any light into this? Thank you.