I am running Lync Enterprise Server with June 2012 CU. Recently some users have started reporting issues with Address Book. Often users get exclamation mark which says:
"Cannot Synchronize with the corporate address book because the file could not be found. Contact your support team with this information"
For each user if I delete Galcontact.db and download it again this error goes away, but that is not feasible to do for hundreds of users.
I tried Lync logging and found various traces which confirmed that requests are going to lsabs files which doesn't exists in Lync share for that pool (we have multiple pools). However there are no ABS Synch errors in Lync Server event logs.
Here is a trace:
TL_ERROR(TF_COMPONENT) [13]3618.34D4::07/17/2012-17:07:52.471.00082b86 (ABServerHttpHandler,AbsHttpHandler.ProcessRequest:httphandler.cs(228))(00000000021B994F)File not found \\servername\Lyncshare\1-WebServices-4\ABFiles\00000000-0000-0000-0000-000000000000\00000000-0000-0000-0000-000000000000\C-1066-1077.lsabs. Return 404 to client
Can somebody please help?