I am trying to figure out why my Lync Clients are not getting their Address Books auto-updated. Most users in my organization will leave their systems "locked" each night...and not actually log out. So essentially their Lync client stays logged in for weeks at a time.
Should I expect their address books to get auto updated even though they do not log out of the Lync client? I believed the 0-60 minute randomized time frame included while being logged into the Lync client for long, extended periods of time and didn't just update only when a user logged out of Lync and then back in....is this supposed to work as I think?
I have gone and "lync enabled" a new user (whose AD account had already been around for years...so I didn't "just" create it)...then I've connected to my Standard Edition Lync 2010 server and manually run the "Update-CsAddressBook" command and then waited for my "still logged in" client to show that new user in the address book, but it doesn't update...not even overnight after the 1:30AM automated addressbook update by the server runs.
I have tried uninstalling the client and removing ALL of the .cache files and Galcontacts.db(idx) files and then reinstalling the Lync client...."lync-enabling" a new user and still even after waiting a few hours, I still do not see the new user from the client.
We have done one customization on our Address book where we have it filtered to only show "Lync-enabled" users instead of our entire GAL..(it actually still shows users from our local "contacts" folder..but that is a separate bug in of itself where the -excludedcontactfolders option does not work properly) by using the ABSConfig tool...and I have heard stories that the tool may be responsible for AddressBook issues, but I am not showing any symptoms like the user's phone # showing up in place of their display name or something to that effect.
Can anyone help with this? Ideally, we're looking for a way (manual or otherwise) to update the address book on the server that willautomatically update Lync clients with the most recent version of the Address bookwithout having to log out and then back into Lync, or clear cache files, etc.
Any help is appreciated!
B