I have an interesting situation. We have a mix of users with DIDs and extensions only. So in AD we enter in the telephone field(555) 555-1234 for DID users and 9876 for extension only users. I have normalization rules in the dial plan and in the "Company_Phone_Number_Normalization_Rules.txt" file to normalize the 10 digits or 4 digits in AD to+15555551234;ext=1234 for DID users and +15555551000;ext=9876 for extension users.(555) 555-1000 would be the main number.
This all works perfectly in the Lync Client. Clicking the drop down arrow on call shows the Work number as either+1 (555) 555-1234 X1234 for DID users and+1 (555) 555-1000 X9876 for extension users. When selecting the Work number Lync shows that it is dialing the persons name along with the normalized number described.
Now in outlook when I hover over the name of the person who sent me an email and the cool contact card displays I can then select the dropdown next to the phone icon and I can choose to"Call Work +1 (555) 555-1234 X1234" for DID users and "Call Work+1 (555) 555-1000 X9876" for extension users. All looks good so far. However; when the Lync call comes up it doesn't show that it is dialing the persons name along with the normailized number listed. It ends up attempting to dial +1555555123491234 for a DID user and +1555555100099876 for an extension user.
Not sure why the number gets formatted with the 4 digit extension portion repeated with a 9 between the two. Any thoughts?