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External Lync client can't fetch address book

November 25, 2010, 10:16 am
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Whenever I connect Lync using Internet instead of LAN, Lync gives the error that it can't sync with the corporate address book. First thing I thought was that the external address book URL was not reachable, but this wasn't the case. 

Checking Lync configuration Information (CTRL right-click on Lync icon in system tray and selecting Configuration Information) I checked both internal and external ABS URL's were there and were correct, this was the case. However under GAL Status the internal ABS URL was displayed instead of the external URL which I was expecting because Inside User Status was FALSE.

It looks like Lync is trying the internal URL instead of the external internet URL. I will verify this with Wireshark later on.

What can I do to fix this? Is there a way to test the ABS URL from the browser like with OCS 2007? If i go to the URL specified in the configuration (https://pool.domain.com/abs/handler), I get an access denied. This happens with both the internal and external URL.

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Two Users - Same DID

March 3, 2017, 3:08 pm
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I have created two users in Lync Server 2010 at different times, we are also using Skype for Business. When I created the 2nd user and used the same DID, I did not get a message that it was a duplicate. Now when I type the number, both names show up on Skype.  I have already deleted the 2nd user from Exhange, Lync, Active Directory but the user name still appears on Skype for Bus.  I tried giving a new number to the 2nd user but it still come up with the duplicate.  We have waited to see if it was a synching issue but no success.  I need to issue a new number to the 2nd user but in Skype it still shows up as the 1st user's.
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Address book to lync phone

March 27, 2017, 6:35 am
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Hi,

We are using lync phone in my compnay. there are some users that search for other users from the phone it self.
But there is a problem that some phones can find all the address book and some won't, I noticed it because someone ask me why can't I find XXX, so i tried to search it by my self and I did find him.

We have the same phone and the same firmware...

What can I do to refresh the refresh the address book at this phone?

Thank you

LiorG

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Search for Lync users by name

April 26, 2017, 5:48 am
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Hi,

How is it possible to search for federated users using their name?

I am developing a WPF app to integrate with Lync so far what I need is working fine except for searching for contacts using <g class="gr_ gr_104 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" data-gr-id="104" id="104">name</g>. I can search by SIP or Email, but not by name. At the same time, using Lync Client I can search for them by name.

In my organization, we have 1 AD forest, under it, we have domains. Lync is installed per domain and all Lync users are AD users at the same time and a federation is established between those domains.

I am following this example here:

https://msdn.microsoft.com/en-us/library/office/dn391639.aspx

Thanks

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Cloud Connector Edition 1.4.1 Error

April 27, 2017, 1:40 am
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I got bunch of following errors in the CceManagementService.log in the CCE host. Currently all integration to Enterprise Voice is not working. Was fine previously. Running on CCE 1.4.1 . 

"CceService Information: 0 : Appliance is in error state and cannot be automatically recovered, detection task is denied    DateTime=2017-03-15T18:28:28.9160497Z"

Appreciate your advice, thanks.

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Address Book Request web service could not be started.

May 20, 2017, 6:12 am
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Hello,
My error : Error : Address Book Web service request has failed with response code NoEntryFound.

AllServices : 

Running Invoke-CsManagementStoreReplication to verify replication status at end of script

Checking Services

lync.domain.com : All Services Running
lync.domain.com : All Services Running

Checking lync.domain.com

Test-CsAddressBookService (Address Book Web Service) : Success
Test-CsAddressBookWebQuery (Address Book Search) : Failure
Test-CsASConference (Application Sharing Conference) : Success
Test-CsAVConference : Failure
Test-CsAVEdgeConnectivity (Edge Server Connectivity) : Failure
Test-CsDataConference : Failure
Test-CsGroupIM (Conference IM) : Success
Test-CsIM (Peer-to-Peer IM) : Success
Test-CsPresence (Publish Presence) : Success
Test-CsRegistration (User Log On) : Success
Test-CsUcwaConference (Lync Web App) : set connectioin limit to 12
Success

Checking lync.domain.com Database Status


Pinging Edge Servers


Pinging SQL Servers

lync.domain.com: Available

Testing File Share Availability

File Share \\lync.domain.com\share : Success

Checking Replication Status

ServerUp To DateLast Status Report
lync.domain.comTrue 20.5.2017 15:49:54

I’m trying : https://technet.microsoft.com/en-us/library/dn720925(v=ocs.15).aspx

1. RTCUniversalServerAdmins add lync user.
2 .health monitoring test accounts : lync@domain.com and xxx@domain.com
3. get-csuser : Select-Object Enabled : True…
4.

PS C:\Windows\system32> Test-CsAddressBookWebQuery -TargetFqdn “lync.domain.com” -TargetSipAddress “sip:lync@domain.com” -Verbose

VERBOSE: Reading Registrar port from topology process started.
VERBOSE: Reading Registrar port ‘5061’ from topology process successfully finished.
VERBOSE: Reading test users from health monitoring configuration settings.
VERBOSE: First test user’s SIP URI: sip:Lync@domain.con.
VERBOSE: Second test user’s SIP URI: sip:xx@domain.com.
VERBOSE: Workflow Instance Id ‘f29cbc2b-de19-465e-87ca-4d1989247724’, started.
VERBOSE: Command line executed is ‘Test-CsAddressBookWebQuery -TargetFqdn “lync.domain.copm” -TargetSipAddress “sip:ly
nc@domain.com” -Verbose
‘.

Target Fqdn : lync.domain.com
Target Uri : https://lync.domain.com/groupexpansion/service.svc
Result : Failure
Latency : 00:00:00
Error Message : Address Book Web service request has failed with response code NoEntryFound.

Diagnosis :

VERBOSE: Workflow ‘Microsoft.Rtc.SyntheticTransactions.Workflows.STAbwsWorkflow’ started.
Workflow ‘Microsoft.Rtc.SyntheticTransactions.Workflows.STAbwsWorkflow’ completed in ‘2.41E-05’ seconds.
An exception ‘Address Book Web service request has failed with response code NoEntryFound.’ occurred during Workflow M
icrosoft.Rtc.SyntheticTransactions.Workflows.STAbwsWorkflow execution.
Exception Call Stack: at Microsoft.Rtc.SyntheticTransactions.Activities.QueryAddressBookWebServiceActivity.Internal
Execute(ActivityExecutionContext executionContext)
at Microsoft.Rtc.SyntheticTransactions.Activities.SyntheticTransactionsActivity.Execute(ActivityExecutionContext ex
ecutionContext)
at System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime)
at System.Workflow.Runtime.Scheduler.Run()

‘QueryTargetUri’ sequence activity started.
‘QueryTargetUri’ sequence activity completed in ‘3.5E-05’ seconds.
‘ReadUriFromTopology’ activity started.
Reading target uri from topology process started.
Successfully found target uri ‘https://lync.domain.com/groupexpansion/service.svc’.
‘ReadUriFromTopology’ activity completed in ‘0.0001034’ seconds.
‘GetWebTicket’ activity started.
Trying to get web ticket.
Web Service Url : https://lync.domain.com/WebTicket/WebTicketService.svc
Using Machine Certificate authentication.
GetWebTicketActivity completed.
‘GetWebTicket’ activity completed in ‘0.0174601’ seconds.
‘QueryAddressBookWebService’ activity started.
Calling Address Book Web Query Web Service. ABWS Url = https://lync.domain.com/groupexpansion/service.svc
Address book query exception: Address Book Web service request has failed with response code NoEntryFound.

VERBOSE: Workflow Instance ID ‘f29cbc2b-de19-465e-87ca-4d1989247724’ completed.
VERBOSE: Workflow run-time (sec): 0.0770037.

.. How can i solve this problem ?

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Lync 2013 / Skype for Business avatar problem

April 30, 2015, 4:25 am
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Hello there,

we’ve experienced a quite strange problem. When setting own user picture in Exchange OWA 2013 the picture right away is visible in SfB (Skype for Business) and everything work. The problem when deleting this picture in OWA it never vanishes from SfB. Also when setting a new picture the new picture also shows in SfB BUT then deleting this picture again in OWA the very first picture comes back. I’ve tried to delete all kind of caches (Lync / Outlook / OAB) in Explorer and Registry already but it just does not help. I’m quite sure that this is a local problem because we I sign in to another client computer with the same account the empty user picture is showing (as it should). Is there any way to get rid of this somewhere cached picture? It’s obviously not a problem at the server side.

Thanks for help!

Cheers

Robert


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Event 21034 - LS Address Book Server - Normalization Search

May 2, 2013, 8:45 am
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    There is plenty of information out there regarding Normalization and modifying things so that this error isn't received.  The question I have is I would like to find the user(s) that don't follow the E.164 convention however if I look at the text file - Invalid_AD_Phone_Numbers -  I see:

Unmatched number: User: 'ed3e7368-fcd6-4280-bfa5-aa5a5acbe430'  AD Attribute: 'telephoneNumber'  Number:'xxxxxxxxxx@txt.att.net'
Unmatched number: User: 'dc65786c-125a-44ba-a369-462f3a13cb65'  AD Attribute: 'telephoneNumber'  Number:'xxxxxxxxxx@txt.att.net'

I've done a few searches for Telephone Number and putting in the "number" listed however it doesn't find anything.  Is there an easy way of finding out what object has that information assigned to it without having to search all of AD for a particular string?

Thanks!

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Lync 2010 cannot synchronize with the corporate address book

January 26, 2012, 11:44 am
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Lync 2010 cannot synchronize with the corporate address book

W7 x86 Office 2010 IE9 with Lync 4.0.7577.314.

Can IE have anything to do with Sync issue with  adressbook?

 

/SaiTech
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Is there a way to clear the AD attribute 'msRTCSIP-OriginatorSID' for all the users in particular OU?

December 13, 2013, 3:18 pm
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Is there a way to clear the AD attribute 'msRTCSIP-OriginatorSID' for all the users in particular OU?

Also Is there a way to clear AD attribute 'msRTCSIP-OriginatorSID' for particular users in the OC?

We have about 3000 users in the OU and wants to clear this attribute for 1500 users and keep it for 1500 users. 

MUCH THANKS.




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Lync 2010 doesn't normalize the phone number from AD

October 15, 2017, 8:49 pm
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Hello all,

We have a weird issue with our Lync 2010 phone number normalization. We recently reformatted our AD user phone numbers from +xxxxxxxxxxx (+11233334444) to 0x xxxx xxxx (02 3333 4444), and Lync server can not normalize the new phone number format.

I can see the errors in 'LyncShare\1-WebServices-1\ABFiles\00000000-0000-0000-0000-000000000000\00000000-0000-0000-0000-000000000000\Invalid_AD_Phone_Numbers.txt' showing: Unmatched number: User: 'SID'  AD Attribute: 'telephoneNumber'  Number: '0x xxxx xxxx'

I have added the following in the 'LyncShare\1-WebServices-1\ABFiles\00000000-0000-0000-0000-000000000000\00000000-0000-0000-0000-000000000000\Company_Phone_Number_Normalization_Rules.txt':

#For normal phone numbers with 10 digits
^\D*(\d{2})\D*(\d{4})\D*(\d{4})$
$1$2$3

It correctly normalize the '0x xxxx xxxx' numbers to be 0xxxxxxxxx when tested in Lync Server Control Panel, but doesn't work when running 'Update-CsAddressBook' (or at its scheduled time).

Can someone please shed some light on this issue? Thank you so much.

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Call delay in Lync 2013 while receiving call from mobile/landline

January 18, 2018, 6:23 pm
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Hi,

I have been receiving some delay/interval in calls which I receive from landline or Mobile phone whereas while I call them back doesn't cause any delay.

kindly help to resolve this issue.

Regards,

Vineet Saini


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How does dialing Lync user extension calls Lync user?

January 17, 2018, 7:54 am
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Hello Everyone,

    I am trying to understand how Lync routes a call to another Lync user based on Extension.

Scenario:

UserA is EV enabled and has Extension: 54321 with LineURI Populated like tel:+16085554321;ext=54321 AD Business Phone is 54321

User B is EV enabled and has an extension: 54322 with LineURI Populated like tel:+16085554321;ext=54322 AD Business Phone is 54322

When I am signed in as UserA dialing 54322 errors out as it tries to send it outside of Lync.

Company_Phone_Number_Normalization_Rules.txt

(\+d{5})
+$1

Anyone know what I am missing to get Lync to Lync calling based on extension?

thanks,
Brett

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"Hiding" users from Address Book

February 26, 2018, 2:24 pm
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Hello,
I'm trying to hide  several Lync-enabled service accounts from Lync Address book. I have reviewed and followed the following links and articles, however still can't get it to work (while searching for a user in Lync it still appears)
https://blogs.msdn.microsoft.com/jcalev/2012/06/07/partitioning-lync-address-book-using-msrtcsip-groupingid/
https://blogs.technet.microsoft.com/11/2014/10/06/lync-server-2013-guidance-series-can-i-partition-global-address-list/

Articles talk about GUIDs however none of them specifies which one should I be using. I tried several, including the same one as in the article.

We're running Lync Server 2010 with the latest updates and Lync 2010, Skype for Business 2013/2016 as a client.

Also tried to isolate the account using the following approach and this also didn't work. 
http://blog.schertz.name/2010/11/forcing-lync-address-book-web-query/



Thank you.

Memento Mori


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rtccab size increased by many folds

April 23, 2018, 12:51 am
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we have Lync 2010 with 4 FE servers. Yesterday there has been a significant growth in the size of Logs generated for RTCCAB1 database. from 2 Gb to 10 GB. From SQL end we can see Bulk insert queries were coming from one of FE server. Please someone can help to troubleshoot why the size grew so much. Didnot find anything in event viewer. 
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Non exchange users can't be found in the address book and vice versa

April 9, 2018, 10:30 am
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We have two groups of users who use Lync 2010

Group A, who has both an exchange account and a Lync account

Group B, who only has a Lync account

Group A, can find anyone in Group A, but not in Group B, they have to enter in the full email address of that user

Group B cannot find anyone, and have to enter in the full email address of any user

Without giving Group B exchange accounts, where can i even start to troubleshoot this, or perhaps generate a work-around?

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My AT&T Address Book

May 28, 2018, 3:57 pm
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My phone was ran over. How do i retrieve my contacts using my kindle
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如何上传头像

July 11, 2018, 10:18 pm
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如何设置LYnc头像，我这边没有exchange也没有sharepoint，只有SFB服务器，客户端上面改头像的选项不能点，在AD运行了命令

Set-ADUserxxxxx -Replace @{thumbnailPhoto=([byte[]](Get-Content "C:\xxxxx" -Encoding byte))}

但是客户端依然没有更新，请问怎么办？

 

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SFB混合部署

July 13, 2018, 1:24 am
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您好，

混合部署是一个长期的计划，还是为了把本地用户迁到online的一个临时的状态呢？

目前情况是这样的，我们有一个中心站点在北京，现在想在成都部署一个SBA去实现打电话（PSTN）的功能。成都应该会使用北京的SFB服务器，有下面几个问题:

1.在成都的用户，有部分用户使用的并不是成都的内网，他们使用的是因特网，请问这部分人可以正常使用打电话的功能吗？

2.请问如果分支站点想要实现PSTN，但同时不想部署SBA，可以使用SFB混合部署的方法吗？

3.SFB online在中国支持PSTN通话么？需要怎么配置可以打PSTN电话？


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lync 2010

August 22, 2018, 10:51 am
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Lync 2010  ims not popping up on laptop screen stays on taskbar customer is missing ims 
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