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Lync 2010 Address Book problem

May 11, 2012, 11:30 am
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I am having some issues with Lync address book. It's not updating all Lync clients (some clients are updated). I got the below error message.

Log Name:      Lync Server
Source:        LS Address Book Server
Date:          5/11/2012 10:01:15 AM
Event ID:      21034
Task Category: (1008)
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      ABC
Description:
One or more phone numbers failed to normalize.

3800 total numbers failed to normalize.  They are listed in the text file: '\\LyncShare\1-WebServices-1\ABFiles\00000000-0000-0000-0000-000000000000\00000000-0000-0000-0000-000000000000\Invalid_AD_Phone_Numbers.txt'
abser
Cause: One or more phone number attributes in Active Directory contained text that could not be normalized.  Normalization rules are contained in the optional Company_Phone_Number_Normalization_Rules.txt file located in the output location or in the generic rules built into Address Book Server.  Refer to the documentation for a description of the built-in generic normalization rules.  Use the ABServer -dumpRules command to see all the rules that Address Book Server is currently configured with.
Resolution:
Either create a Company_Phone_Number_Normalization_Rules.txt file in the output location and make sure it covers all cases found in your Active Directory deployment or fix the invalid phone number(s) in the Active Directory record(s).
Event Xml:

Unmatched number: User: 'ae9e7a0d-3982-4be3-b296-0016b2f9b9de'  AD Attribute: 'telephoneNumber'  Number: 'XXX/XXX-4834'
Unmatched number: User: '07b8fa88-dd17-415a-80ae-002461c2ee51'  AD Attribute: 'telephoneNumber'  Number: 'XXX/XXX-7572'

Also I got the below message in the logs.

Log Name:      Lync Server
Source:        LS Address Book Server
Date:          5/11/2012 10:03:42 AM
Event ID:      21056
Task Category: (1008)
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      ABC
Description:
Synchronization Pass Summary.

Sync pass completed with 3,955 contacts processed
Number of separate AD partitions: 1
Number of valid contacts: 3,955
Number of empty contacts: 0
Number of invalid contacts: 0
Number of cached photos deleted: 0
Number of stale OC files deleted: 0
Number of OC full files written: 1 with 3,955 total contacts
Number of OC delta files written: 55 with a total of 25,515 new/updated contacts and 4,283 deleted contacts.
Number of OC bytes written: 7,925,949 compressed to 3,077,797 bytes on disk.
Number of stale device files deleted: 0
Number of device full files written: 1 with 29 total contacts
Number of device delta files written: 3,235 with a total of 9,752 new/updated contacts and 2,348 deleted contacts.
Number of device bytes written: 1,109,682 compressed to 715,277 bytes on disk.

Some numbers are updated and some or not. I used the same format for all numbers not sure why it's not updating.

Any ideas??

Thanks,

Nitin

Nitin

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Why GAL not available

May 25, 2014, 1:47 am
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Hi!

Is it possible in Lync 2013 Client to have Exchange 2010 GAL appear automatically?

Thanks.

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Lync client can't fetch the address book files

May 23, 2014, 9:46 am
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Hi,

We have 3 FE Lync 2010 servers. All the clients are giving an error "cannot synchronize with the corporate address book".

I can access Internal Web services URL and download the AB file.  I have also made an entry for Lync Internal web services in the host file and signed into the Lync. Then the client was able to download the Address book files successfully. Any ideas to resolve this.?

Thank you !

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Address Book Normalization Rules are failing

May 29, 2014, 6:44 am
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Most of the phone numbers in AD are in E.164 format, but there are some that have not yet been converted. To correct this, I added the following normalization rule to the Address Book directory.

## Normalize 10-digit phone number patterns from Active Directory into +E.164
##
(\d{10})
+1$1

However, I am still getting a warning about failures when the Address Book update runs every night. Here is an example error:

Unmatched number: User: '78251e79-52e6-4624-bfa9-2308a8891f8a'  AD Attribute: 'telephoneNumber'  Number: '212-555-1212'

MCITP Exchange 2010 | MCTS Exchange 2007 | MCITP Lync Server 2010 | MCTS Windows 2008 | MCSE 2003

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I am trying to activate a Lync account

May 30, 2014, 2:23 am
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I was told by a co-worker that to do this I need to "Go into the lync forums and create a thread requesting activation for your name and employee ID. They will do the rest."

Is there a forum here that I do this?

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Lync 2010 Contact Card/Address Book not updating

June 2, 2014, 3:24 pm
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Hi All,

I'm running Lync 2010 CU April 2014. I'm having an issue at present where changes made to user objects in AD are not being replicated in the address book. If i make a change to a user object (title or telephone for example) then run update-csuserdatabase. Once I see that the update has happened via event log, if I then use the DBImpExp.exe tool to extract the data for the user in question none of the fields have updated. Can anyone point me to where I can further troubleshoot, as there are no errors reported in event logs etc. Also noting I have run a packet capture on the FE and can see that the detail returned from the LDAP queries is the correct updated information, it seems the process is breaking down between getting the detail from LDAP and updating the database.

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Contact card showing differently based on device used

June 2, 2014, 1:07 pm
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We are using Lync 2103 full client through O365.  On my desktop computer running Windows 7, the contact card populates all information for the user.  On a Surface Pro running Windows 8, the contact card is missing information like Work phone #, View Source, Bldg, and Title. It seems like on the Surface Pro, Lync is not obtaining information from SharePoint. Any thoughts on this?  It appears to be this way for all Surface Pro's. Not sure if it is a Windows 8 issue or what.

Thanks for any insight.

JARED

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Cannot Synchronize Address Book

June 5, 2014, 3:56 am
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Yes, it is another Cannot Synchronize Address Book question. All our clients in Our production environment has this problem together with "Cannot Synchronize with the corporate address book becouse the file could not be found.

This is what I have done so far:

I have also tried to republish the topology without any possitive changes... now I'm lost

/glenn

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Update-CsAddressBook does not work

May 20, 2011, 6:13 am
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Hello,
I delegate the right to administration Lync server for for Mr.X.
He has: 
  • Member of LocalAdmin right to every Lync server
  • Member of CSServerAdministrator
  • Member of CSAdministrator
But Mr.X can't update Address Book.
PS C:\> Update-CsAddressBook -Verbose
Update-CsAddressBook : Error="Retrieving the COM class factory for remote component with CLSID {2766B7D8-C4FA-4617-9718-31198883538A} from
machine 10.20.30.40 failed due to the following error: 80070005.", Possible causes="Make sure that the Lync Server Front-End service is cor
rectly installed and is running on the computer: "10.20.30.40"."
At line:1 char:21+ Update-CsAddressBook <<<<  -Verbose    + CategoryInfo          : NotSpecified: (:) [Update-CsAddressBook], DcomException    + FullyQualifiedErrorId : DCOM_TYPE_CREATION,Microsoft.Rtc.Management.AddressBook.Cmdlet.UpdateAddressBookCmdlet
When i use DomainAdmin account for run Update-CsAddressBook it's work well. So, it's the problem of rights.
what the rights I must provide for Mr.X ? Let's ask the Lync.
Get-CsAdminRole | Where-Object {$_.Cmdlets -match "Update-CsAddressBook"}
Identity       : CSAdministrator
SID            : S-1-5-21-3305721837-1791424013-...-2132
IsStandardRole : True
Cmdlets        : {Name=Get-CsAddressBookConfiguration, Name=Set-CsAddressBookConfiguration, Name=Remove-CsAddressBookConfiguration, Name=Ne                 w-CsAddressBookConfiguration...}
ConfigScopes   : {Global}
UserScopes     : {Global}
Template       :

Identity       : CSServerAdministrator
SID            : S-1-5-21-3305721837-1791424013-...-2138
IsStandardRole : True
Cmdlets        : {Name=Get-CsApplicationEndpoint, Name=Get-CsPresencePolicy, Name=Set-CsPresencePolicy, Name=New-CsPresencePolicy...}
ConfigScopes   : {Global}
UserScopes     : {Global}
Template       :
But this rights already done. Circle has been closed.
Some problem but it's not my cap of tea 
http://social.technet.microsoft.com/Forums/en/ocsplanningdeployment/thread/2551bbdc-8538-4633-a189-0747283aee1f
No one error in a event log.
About topology:
AD with root domain. Separate server for Lync FrontEnd, Lync BackEnd and Monitoring/Archiving. File share for Address Book is on the Lync BackEnd server. Server operation system Windows 2008 R2.
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Ro.

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Trying to use ABSConfig to exclude some users from the address book

June 9, 2014, 9:33 am
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I am attempting to use the ABSConfig tool from the Resource Kit for Lync 2010 Enterprise Edition (Windows Server 2008 R2) and keep getting a "Mismatch backend database schema" error.  If I click OK to the error, I then am brought into the configuration tool, but only to view.  I cannot change any settings.

I've already had our SQL DBA give the account I am using to log into the Lync server READ/WRITE access to the RTC, RTCAB, RTCAB1, and RTCDYN.  But still I get the error and then the tool comes up only in read mode.

What else needs to be done to successfully run the ABSConfig tool?

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Using a specific AD attibute to filter in ABSConfig

June 10, 2014, 9:06 am
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I am trying to use the AD Attribute (it already exists in AD) of msExchHomeServer to filter that db since disabled users lose the value in this field.  But I am getting an error when I go to apply the filter.

************** Exception Text **************
System.IndexOutOfRangeException: Index was outside the bounds of the array.
   at ABSConfig.MainForm.UpdateOccurances(String name)
   at ABSConfig.MainForm.ValidateAttrConfig(String filterValue, String adAttrName)
   at ABSConfig.MainForm.Save_Click(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

Sorry, that is not the whole message, but didn't want to paste too much.  I've just been cancelling but should I continue?

~~~~~~

Is this a case where, because it isn't linked to any particular field in the Lync db, it can't be used for filtering?  It is a valid field in AD.  Is there a way to add it to the list for the Lync db?


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Lync Login Credentials and Search issue

February 6, 2014, 2:23 am
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Hi Tech's,

Couple of users facing the similar issue with lync login where the search does not work . 

It pops with the login credentials where i cannot edit the first and second field. 

When entered with password. It kicks back to the same login credentials screen. 

What i have tried is . 

  1. Close Lync Client
  2. Delete C:\Users\[Your User Name]\AppData\Local\Microsoft\Communicator folder. 
  3. Start Lync Client.

Tried reinstalling lync 2010 64bit and added oct 2013 cumulative update.

Need your help to rectify 


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Can't add the other organisation contact..

June 19, 2014, 2:50 am
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hi

I can't add the other organisation account in my contact list. I checked with settings i can add the contact but message is not reaching that person. i installed the latest update also. Kindly please update me inn this..

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Can't add the other organisation contact..

June 19, 2014, 2:51 am
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hi

I can't add the other organisation account in my contact list. I checked with settings i can add the contact but message is not reaching that person. i installed the latest update also. Kindly please update me inn this..

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Lync Client Can't Download Address List and other problems

February 7, 2012, 3:08 pm
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We're currently in the process of testing for a production Lync Server 2010 deployment and we're run into some problems. I've been digging around on the Internet and the Technet forums but can't find a solution to this problem.

Whenever someone logs in with the Lync Client, they are immediately presented with prompts for user credentials. No credentials work. When you cancel out, you can still chat, but there is an error that says the Address Book can't be downloaded. I've confirmed that the SSL certificate works, I've made sure the Kerberos Account is configured properly, I've reinstalled the Web Components, and I've tried numerous other solutions I've found for this issue. Nothing seems to fix the problem. When I try to run test-csaddressbookservice in the Management Shell, I get the following:

cmdlet Test-CsAddressBookService at command pipeline position 1
Supply values for the following parameters:
UserSipAddress: sip:user@company.com
        Connecting to web service : https://lync-pool1.company.com:443
/WebTicket/WebTicketService.svc
        Using IWA authentication
        Successfully created connection proxy and website bindings
        Requesting new web ticket
        Sending Web-Ticket Request: <s:Envelope xmlns:s="http://schemas.xmlsoap.
org/soap/envelope/">
  <s:Header>
    <Action s:mustUnderstand="1" xmlns="http://schemas.microsoft.com/ws/2005/05/
addressing/none">http://docs.oasis-open.org/ws-sx/ws-trust/200512/RST/Issue</Act
ion>
  </s:Header>
  <s:Body>
    <RequestSecurityToken xmlns="http://docs.oasis-open.org/ws-sx/ws-trust/20051
2">
      <TokenType>http://docs.oasis-open.org/wss/oasis-wss-saml-token-profile-1.1
#SAMLV1.1</TokenType>
      <RequestType>http://schemas.xmlsoap.org/ws/2005/02/trust/Issue</RequestTyp
e>
      <AppliesTo xmlns="http://schemas.xmlsoap.org/ws/2004/09/policy">
        <EndpointReference xmlns="http://www.w3.org/2005/08/addressing">
          <Address>https://lync-pool1.company.com/WebTicket/WebTicketS
ervice.svc</Address>
        </EndpointReference>
      </AppliesTo>
      <Entropy>
        <BinarySecret>I+ZKYvJkkqcD57OPeOX7MG6Tp8S4PhvMUOI6ZPKP/vg=</BinarySecret
>
      </Entropy>
      <KeyType>http://docs.oasis-open.org/ws-sx/ws-trust/200512/SymmetricKey</Ke
yType>
    </RequestSecurityToken>
  </s:Body>
</s:Envelope>
        Web-Ticket response: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soa
p/envelope/">
  <s:Header />
  <s:Body>
    <s:Fault>
      <faultcode xmlns:a="http://schemas.microsoft.com/net/2005/12/windowscommun
icationfoundation/dispatcher">a:InternalServiceFault</faultcode>
      <faultstring xml:lang="en-US">The server was unable to process the request
 due to an internal error.  For more information about the error, either turn on
 IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from th
e &lt;serviceDebug&gt; configuration behavior) on the server in order to send th
e exception information back to the client, or turn on tracing as per the Micros
oft .NET Framework 3.0 SDK documentation and inspect the server trace logs.</fau
ltstring>
    </s:Fault>
  </s:Body>
</s:Envelope>


TargetUri  : https://lync-pool1.company.com:443/abs/handler
TargetFqdn : lync-pool1.company.com
Result     : Failure
Latency    : 00:00:00
Error      : Failed to get a web ticket.

Diagnosis  :

I'm not real sure what to make of this. Any thoughts?

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Lync Installation Problem

June 30, 2014, 4:51 am
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Hi All

I am facing a problem with the installation of Lync 2013. It says Office is installing on the background and it hangs on 26%.

is there any way to make the installation faster?

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Updating user details from AD inc primary lync number

July 8, 2014, 5:22 pm
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Hi there...

We are currently using Lync 2010 fully patched as of today.

Question:

I was told that the primary number must be entered manually (or with powershell) into the Lync server, that it cannot get these details from AD.

It is only able to get extra details like mobile or other numbers but not the primary land line assigned to the user.

Seems like a painful way to exist........makes management more difficult....less efficient... multiple points of failure.....over complicated.........etc etc

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Lync popups frequently to connect to address book.

July 21, 2014, 12:31 am
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Hi Team,

I have an issue with lync, which popups frequently to connect to address book and response groups.
Address book doesn't synchronize with the server.
The below is the Event log of that.

Address Book Server has encountered an unexpected exception.

Exception: The file cannot be accessed by the system.

Exception Type: System.IO.IOException

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity)
   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity)
   at Microsoft.Rtc.ABServer.ABServer.ReadContactsFromSqlAndWriteToOutput(NormalizeRuleSet normalizationRules, SqlConnection sqlConnection, List`1 sinks)
   at Microsoft.Rtc.ABServer.ABServer.Synchronize()
Cause: Internal Error
Resolution:
Contact Product Support Services.


Kind Regards,
Arun



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Lync Addressbook and Search for non Exchange users

July 27, 2014, 12:14 am
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Hello All, 

I have an question. We have lync server 2013 and we does not have exchange server. We have only Zimbra servers. But i have AD accounts for them. How can we add those accounts in to Lync server ? 

How other users search their contacts in lync client ? 

regards

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After Installing The Lync 2010 /2013 client outlook showing wrong user details

July 30, 2014, 12:20 am
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I am using exchange 2010, and Outlook 2010 as client, the issue is when ever we sign into the Lync 2010 /2013 client outlook starts showing the wrong user info, if we sign out of lync everything works fine. And also we can see duplicate contacts in lync address book. Can anybody help me on this.

Regards, Joel


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