I have seen several people with this issue, but I have not been able to get this resolved.
I have the users phone numbers updated in AD in the following format:
I have the phone numbers in AD in the following format +1XXXXXXXXXX
I have an address book policy that basically leaves the number as is as the default normalization rules were showing the number in the following format xxx-xxx-xxxx
\+1(\d{10})
+1$1
When I look at the contact card, each contact is showing 2 work numbers
one in the following format +1xxxxxxxxxx (this number works when dialing from the client - dialing rules)
and a second one in the following xxx-xxx-xxxx (this number does not work just due to the dialing rules)
I am not sure how I can get rid of the second number from showing in the contacts
I should mention that the phone number uri in the users lync is in the following format xxxxxxx
We are integrating with an older PBX to route the calls. This is working but I do want to get rid of that second contact number...
I am not sure what to try now. Any help is greatly appreciated.