Hi there. We have an issue at customer site with the AD number normalization. The numbers in the AD have different formats like four digits eg 4321 and mobile phone 0612345678 these numbers are normalized to +31235xx4321 and +31612345678 but this is not shown in the Lync client contact card as shown in the following printscreen
Actions taken:
Created “Company_Phone_Number_Normalization_Rules.txt” in share “\1-WebServices-1\ABFiles” and created the following rules:
^0(6\d{8})$
+31$1
##
^(4\d{3})$
+3123511$1
When we do a test with Abserver.exe -TestPhoneNorm "0612345678" numbers are normalized as expected.
D:\Programs\Microsoft Lync Server 2010\Server\Core>Abserver.exe -testphonenorm "
0612345678"
args[1]: 0612345678
0612345678 -> tel:+31612345678
Matching Rule in Company_Phone_Number_Normalization_Rules.txt on line 6
^^0(6\d{8})$$
--
D:\Programs\Microsoft Lync Server 2010\Server\Core>Abserver.exe -TestPhoneNorm "
4572"
args[1]: 4572
4572 -> tel:+31235xx4572
Matching Rule in Company_Phone_Number_Normalization_Rules.txt on line 12
^^(4\d{3})$$
After that we do
- Update-CsUserDatabase
- Update-CsUserAddressbook
- Check “Invalid_AD_Phone_Numbers.txt” if numbers are normalized.
- Close the Lync client deleted the files “GalContacts.db” and “GalContacts.db.idx” and start the Lync client to force update.
For some time we see the numbers in the Lync client contact card as expected but after log out en log back in the numbers are back in original state.
When we make a dump of the addressbook with “abserver –dumpfile” you see the numbers are there.
ContactId 48f964ab-a2be-4b1d-b5b1-1e18da1124f5
proxyAddresses smtp:USER@target.local
proxyAddresses smtp:USER@DOMAIN.nl
proxyAddresses SMTP:USER@DOMAIN.nl
Description IDM CITRIX ALLEGEBRUIKERS Gebruiker
Department Informatie Voorziening
mail USER@DOMAIN.nl
mobile 06xxxxxx41
mobile tel:+316xxxxxx41
telephoneNumber 4572
telephoneNumber tel:+31235xx4572
msRTCSIP-PrimaryUserAddress sip: USER@DOMAIN.nl
company Company Name
mailNickname USER
displayName USER
sn USER
givenName USER
What could be the reason why the numbers in the Lync Client are not shown as E164?