First the picture was set wrong in both Outlook and Lync 2010. I used CodeTwo Active Directory Photos to remove and readd the picture which fixed the problem in Outlook. 

I tried to remove c:\users\username\appdata\local\microsoft\communicator\sip_%username%@domain\galcontacts.db and galcontacts.db.idx which didn't update anything (except recreate the cache files). 

Note: The same user has issues with the GAL taking extremely long to update. 

We keep our CUCM-style telephone numbers in the AD ipPhone attribute.  The format is 000-0000.

I have added a normalization rule to Company_Phone_Number_Normalization_Rules.txt to make these E.164-ish and to add a prefix (3) that we use to route calls from Lync to CUCM.

Testing both with abserver.exe and observing a trace,  the rule is being applied correctly.

args[1]: 824-2072
824-2072 -> tel:+38242072
    Matching Rule in Company_Phone_Number_Normalization_Rules.txt on line 19
        ^(8\d{6})$

Component: ABServer
Function: Contact.AddAttribute
(ABServer,Contact.AddAttribute:contact.cs(317))(0000000036D00C4F)Id: 13  Name: ipPhone  Value: tel:+38242072

However,  I still don't see this +38242072 in the contact card.   I tried looking in the rtcab.dbo.AbAttributeValue table and I also don't see any ipPhone (ID 13) values there.

I looked in absconfig.exe and the "Include phone number value that is currently present in AD for the phone attributes" option is selected (first choice).

Should I instead be using "Use normalization rules and include normalized number"?

We recently migrated everyone from OCS 2007R2 to Lync 2013. Actually it wasn't as much of a migration as a complete move. I set the servers up separately and did not run the coexistence stuff. I removed all the users in OCS 2007 then added them in Lync. All users are able to sign in however there is a strange issue going on.

When a user attempts to add another user as a contact they search by their name. It shows that users status as unavailable, if you add that user you cannot initiate chat to them. If you search for the user with email address (also their sip login) it shows 2 users, 1 that the status is unavailable and another user that is the actual currently logged in user. Add the user found with email and everything works fine. This is internal users only, one forest-domain that everyone is a member of.

Another thing i did during the migration. Our domain is longdomainname.org and we also have email as shortdomain.com. OCS used long domain and when i setup LYNC i used short domain, i wanted to make things easier in adding users and also with Federation. In Lync topology i have the primary domain as shortdomain.com and alternative as longdomainname.org. 

Any help on "merging" the 2 users when searched would be greatly appreciated. 

I have run update-csuserdatabase and also update-csaddressbook, I see this error in the logs afterwards:

EventID 21054

Users are not indexed in the database that should be.

Expected indexed user count: 0

Actual indexed user count: 593

Cause: User replication issue.

Resolution:

Run Update-CsAddressBook to synchronize all accounts.

Hi,

I am beginning to think this isn't possible but here goes nothing.

Lync 2010 is installed and working. It is only used as a IM client.

The expanded contact card on the Lync 2010 client by default shows Office, Work and Home numbers along with some other fields.

I want to basically change which fields are shown on the card.

The first change I want to make is change the Home Number field to be Internal Extension and reference the AD exchangeAttribute or otherTelephone attribute.

If that can be done other changes will probably also be made.

Any help would be great.

Cheers,

Zac Avramides

When I try this script

$x = get-credential "localdomain\user"
Test-CsAddressBookService -TargetFqdn lync-01.localdomain.local -external  -usercredential $x -usersipaddress "sip:user@domain.ru"

The script is executedwith an error

Connecting to web service : https://lync.domain.ru:443/WebTicket/WebTicketService.svc
        Using IWA authentication
        Successfully created connection proxy and website bindings
        Requesting new web ticket
        Sending Web-Ticket Request: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
  <s:Header>
    <Action s:mustUnderstand="1" xmlns="http://schemas.microsoft.com/ws/2005/05/addressing/none">http://docs.oasis-open.org/ws-sx/ws-trust/200512/RST/Issue</Action>
  </s:Header>
  <s:Body>
    <RequestSecurityToken xmlns="http://docs.oasis-open.org/ws-sx/ws-trust/200512">
      <TokenType>http://docs.oasis-open.org/wss/oasis-wss-saml-token-profile-1.1#SAMLV1.1</TokenType>
      <RequestType>http://schemas.xmlsoap.org/ws/2005/02/trust/Issue</RequestType>
      <AppliesTo xmlns="http://schemas.xmlsoap.org/ws/2004/09/policy">
        <EndpointReference xmlns="http://www.w3.org/2005/08/addressing">
          <Address>https://lync.softmagazin.ru/WebTicket/WebTicketService.svc</Address>
        </EndpointReference>
      </AppliesTo>
      <Entropy>
        <BinarySecret>v+NJNNL8ghGxHn7cXeyh2Hj3H03ySyUb7z2QT0SClWo=</BinarySecret>
      </Entropy>
      <KeyType>http://docs.oasis-open.org/ws-sx/ws-trust/200512/SymmetricKey</KeyType>
    </RequestSecurityToken>
  </s:Body>
</s:Envelope>
        ERROR communicating with GetWebTicket() service
System.ServiceModel.Security.MessageSecurityException: The HTTP request is unauthorized with client authentication scheme 'NTLM'. The authentication header received from server was "NTLM". ---> System.Net.WebException:The remote server returned an error: (401) Unauthorized.
   в System.Net.HttpWebRequest.GetResponse()
   в System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChan
nelRequest.WaitForReply(TimeSpan timeout)
   --- Конец трассировки внутреннего стека исключений ---

Server stack trace:
   в System.ServiceModel.Channels.HttpChannelUtilities.ValidateAuthentication(Ht
tpWebRequest request, HttpWebResponse response, WebException responseException,
HttpChannelFactory factory)
   в System.ServiceModel.Channels.HttpChannelUtilities.ValidateRequestReplyRespo
nse(HttpWebRequest request, HttpWebResponse response, HttpChannelFactory factory
, WebException responseException, ChannelBinding channelBinding)
   в System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChan
nelRequest.WaitForReply(TimeSpan timeout)
   в System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSp
an timeout)
   в System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message
, TimeSpan timeout)
   в System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean one
way, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan time
out)
   в System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallM
essage methodCall, ProxyOperationRuntime operation)
   в System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   в System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqM
sg, IMessage retMsg)
   в System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgDat
a, Int32 type)
   в IWebTicketService.IssueToken(Message request)
   в Microsoft.Rtc.SyntheticTransactions.WebServicesHelper.GetWebTicket()


TargetUri  : https://lync.domain.ru:443/abs/handler
TargetFqdn : lync-01.localdomain.local
Result     : Failure
Latency    : 00:00:00
Error      : ERROR - No response received for Web-Ticket service.

I want to know which information is containing within the delta files and which information only occurs in the full addressbook file.

I'm currently testing a scenario and will know in the next 6 days if that is correct.

If for example you update the Active Directory Account Job Title field - does that form part of the delta file or does that only stay in the full addressbook file.

I have reason to believe that it only updates on the lync client after the csaddressbook keepduration interval.

In theory any AD updates should reflect on a lync client after 48 hours after updating Active Directory.

If my test proves that it only updates certain fields from AD (like the job title) to the Lync full addressbook file after the keepduration parameter, then I'm afraid MS has not thought this process through properly. Currently the keepduration default setting is 30 days and I want to point out that I'm not using the registry fix from Jeff Schertz as I want to test the normal lync 2010 behaviour.

I'm only testing with the Active Directory Job Title field at the moment, but if there is a list out there that can specify which fields are included in the addressbook delta files and which field only updates in the full addressbook file it will be great to have that information handy as I need to explain to a client why it only updates on the lync client after such a long time, which coincides with the keepduration setting.

Any information will be appreciated, but I will also post my results here next week.

Hi there

I am looking for guidance on migrating (export OCS 2007 R2 contacts to XML) and them importing them into Lync Online (Post Dir Sync and enablement of Lync Online User)

I understand that meeting data can not be exported.

Will appreciate a response.

Thanks

Sam

Hi All,

Our Lync 2010 server crashed and there is no way we can revive it.

We installed Lync 2013 but we cannot enable users that was previously enabled in 2010.

error: Insufficient rights

Any known fix?

tnx

Hi,

We're having some issues related to the Address Book or the behaviour of Lync 2010.

We have deployed Lync Server 2010 Standard Edition. We have some laptops running Windows XP while others are running Windows 7. For trial, we have a Windows 7 laptop running both clients Lync 2010 and Lync 2013 (not at the same time).

When using Lync 2010, we can search and find contacts that are enabled in Lync Server. In addition, we can find mail lists. However, we cannot find contacts that exist in the AD but are not enabled in Lync Server (we should be able to find them although we couldn't IM them).

We have followed all the procedures: Update-CsAddressBook, Update-CsUserDatabase, delete GalContacts files and download them again, change policy to WebSearchOnly... but nothing is working.

It's strange to find mail lists, that are stored in other a different OU than users. All users are stored in the same place. Some users are enabled in Lync Server while others aren't. So we opened GalContacts.db file and discover that both, enabled contacts and mail lists, had an attribute like "sip:xxx@yyy.zz", while the other contacts (those not enabled for Lync) hadn't. We tested it and it was right: Lync 2010 just found contacts that had a "sip" attribute in GalContacts.db.

In addition, running Lync 2013 in the same laptop, it actually found all contacts, "sip" and "not sip". Running Lync 2010 again, its strange behaviour came back and only found contacts with a "sip" attribute in the GalContacts.db file.

Does anybody know if there is any registry entry of piece of configuration which could be provoking this behaviour? It's strange seeing Lync 2013 working against Lync Server 2010 but Lync 2010 doesn't.

Does anybody have a hint?

Thank you in advance.

Best regards.

P.S.: The behaviour is the same in Windows XP and Windows 7, but in Windows XP we cannot test Lync 2013.

Hello All, 

The Work phone number which I deleted is not reflected in Lync Client. It's been more than 48 hours since I deleted the work phone number in AD.  But still the same number listed in the lync contact card. Client policy has been set to 'File download only' and Lync client Galcontacts.db has the present date so no issues in downloading the address book file.

I did the following but the issue is same. 

>> Forced the address book by shell commands in Lync server to get the new full file generated but no luck after.

>> Added 'GalDownloadInitialDelay' reg key but still issue persists. 

>> Deleted all suggested contacts, frequent contacts from outlook contacts and also deleted the 'ContactStateCacheU' registry key but no luck.

Please let me know if anyone has this issue fixed. 

Much thanks. 

None of the Communicator for Mac 2011 clients in our organization are downloading the address book from OCS 2007 R2.  Windows Communicator clients are getting the address book without issue and no address book generation errors are appearing on the OCS server.

Windows and Mac clients are both finding OCS resources via DNS and the Mac clients can sign-in without issue.  I've tried enabling logging on the Mac Communicator client, but the resulting log file is huge and I didn't find any smoking guns anyway.

Any suggestions as to how to troubleshoot this issue?

Thanks,

Andy

Hi,

How  Address Book Web Query functions to search the contact in LYNC 2010 Client

Thanks

jitender

One of my users is reporting an error when searching for contacts within the organization. Everytime he searches for another user lync pops up with the following error.

No one else in our entire user base has reported this error so far.

We have reset his IE settings and his lync profile on the local machine.

Any help will be appreciated

So I have Lync (Office) 2010 and we have a Lync 2010 and a Lync 2013 server.  When I was on the 2010 server everything worked fine.  I could start typing the name of someone in the search box and it would find their name in the address book.

I then got moved to the 2013 server as a tester and that functionality no longer works.  If I type out the person's full email address, then if finds them fine.  However, if I just start typing part of their name, it doesn't search and find them.

I found some steps yesterday about adding a GalDownloadInitialDelay registry key and deleting my local GAL files which I tried.  It seemed to update some things but still doesn't find everyone when I type names.  It does find some people, but not all of them.  I don't know who is on which server to know if I'm seeing people on one or the other or just random people.

Anyone know how I can try to fix this so I can search for people by just typing their name?

Thanks

Calling Mac Experts

I have an issue that has been a real head banger.  We use Lync in our corporate environment and a user who works remotely. His Lync cannot search for people unless using the full email address; others within the company using a mac do not have this issue.

I setup his profile on a mac I have here in the office get the same thing; cannot search for people using just the name not email address. Have his account on the Lync server disabled and enabled, no joy.

Calling Mac Experts

I have an issue that has been a real head banger.  We use Lync in our corporate office environment and users who work remotely. I have a user who’s Lync cannot search for people unless using the full email address; others within the company or working remotely using a mac do not have this issue.

I setup his profile on a mac, I have here in the office, and get the same thing; cannot search for people using just the name not email address. Had his account on the Lync server rest, no joy.

On the test mac I ran the update to the newest version and let Lync finish syncing, when done I was able to search for people w/o issue. Did the same thing on the user’s mac but no resolve to the search issue. I removed all versions of Lync and installed only the newest version but still no luck with search.

Certificate is installed, looked at all setting and did not see anything different between the two systems. Maybe I missed something?

Any thoughts as to what may be causing this?

Thank you for any input you can give.

Rick

Dear All,

I am a bit confused with the list of attributes in ABS Configuration tool. Some of them are visible in Lync contact card and some are not. I understood that visible fields in contact cards are hardcoded and the only way to change them is to use SDKs. is my understanding correct?

what I need to do is to somehow include Logon name (just a bunch of letters and numbers) into the contact card.

Thanks in advance for any advices

Hi All,

When working on LYNC 2010 I search for a distribution list to add it as a group so all of the users appear within the group so I do not have to add each individual user. When I search any distribution list nothing appears. The list comes up with No results found.

I know this distribution list works as it works on multiple computers. Any help will be much appreciated!

Thanks,

Zak

I am trying to figure out why my Lync Clients are not getting their Address Books auto-updated.  Most users in my organization will leave their systems "locked" each night...and not actually log out.  So essentially their Lync client stays logged in for weeks at a time.

Should I expect their address books to get auto updated even though they do not log out of the Lync client?  I believed the 0-60 minute randomized time frame included while being logged into the Lync client for long, extended periods of time and didn't just update only when a user logged out of Lync and then back in....is this supposed to work as I think?

I have gone and "lync enabled" a new user (whose AD account had already been around for years...so I didn't "just" create it)...then I've connected to my Standard Edition Lync 2010 server and manually run the "Update-CsAddressBook" command and then waited for my "still logged in" client to show that new user in the address book, but it doesn't update...not even overnight after the 1:30AM automated addressbook update by the server runs.

I have tried uninstalling the client and removing ALL of the .cache files and Galcontacts.db(idx) files and then reinstalling the Lync client...."lync-enabling" a new user and still even after waiting a few hours, I still do not see the new user from the client.

We have done one customization on our Address book where we have it filtered to only show "Lync-enabled" users instead of our entire GAL..(it actually still shows users from our local "contacts" folder..but that is a separate bug in of itself where the -excludedcontactfolders option does not work properly)  by using the ABSConfig tool...and I have heard stories that the tool may be responsible for AddressBook issues, but I am not showing any symptoms like the user's phone # showing up in place of their display name or something to that effect.

Can anyone help with this?  Ideally, we're looking for a way (manual or otherwise) to update the address book on the server that willautomatically update Lync clients with the most recent version of the Address bookwithout having to log out and then back into Lync, or clear cache files, etc.

Any help is appreciated!

B